Refund policy

Nazneen Jewellery — Pakistan's Premium Artificial Jewellery Brand

Last Updated: June 2026

Our Promise to You

At Nazneen, your satisfaction is our highest priority. We take great pride in the quality and craftsmanship of every piece we create. If for any reason you are not completely happy with your purchase, we are here to make it right — quickly, fairly, and without hassle.

At Nazneen, we strive to provide our customers with high-quality imported fashion products that meet the highest standards. Building long-term trust with our customers is our priority, and we stand behind the quality of every item we deliver. 

Parcel Unboxing Requirement 

To ensure transparency and fairness for both our customers and our team, we strongly advise recording a clear video while opening your parcel.

This unboxing video is mandatory to be eligible for any return or exchange request.

Damaged Item Policy

If your product arrives damaged, you may request a return or exchange under the following conditions:

A complete unboxing video must be provided showing the parcel being opened from the sealed packaging.

The damage must be clearly visible in the video.

The request must be reported to our support team within 24 hours of delivery.

Once verified, Nazneen will fully cooperate to resolve the issue and arrange a suitable replacement or exchange. 

Change of Mind

Please note that returns or exchanges due to change of mind are not accepted.

How to Request a Return or Exchange

Returning or exchanging your Nazneen jewellery is simple. Just follow these steps:

Step 1 — Contact Us Within 7 Days
Reach out to our customer support team within 7 days of receiving your order via WhatsApp, email, or our website contact form. Please include your order number and a brief description of the issue.

Step 2 — Send Photos
Attach clear photos of the item showing the damage, defect, or issue. This helps us process your request faster and ensures we send you the right replacement.

Step 3 — Confirmation
Our team will review your request within 24 to 48 hours and confirm whether your return or exchange is approved. We will provide you with return instructions and the return address.

Step 4 — Ship the Item Back
Carefully pack the item in its original packaging and send it to the address provided by our team. Please use a tracked courier service to ensure safe delivery. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Step 5 — Receive Your Exchange or Refund
Once we receive and inspect the returned item, we will process your exchange or refund within 3 to 5 business days.

Refund Options

Depending on your situation and preference, we offer the following refund options:

💎 Exchange — We will send you a replacement of the same item or an item of equal value. This is our preferred resolution and the fastest option for you.

💎 Store Credit — We will issue store credit equal to the value of your returned item. Store credit never expires and can be used on any future Nazneen purchase.

💎 Cash Refund — In cases where the item is unavailable for exchange and store credit is not preferred, we will process a full cash refund to your original payment method within 5 to 7 business days.

Damaged Items on Arrival

If your order arrives damaged due to shipping, please do the following:

  • Take photos or a short video of the sealed parcel before opening it
  • Take photos of the damaged item immediately after opening
  • Contact us within 48 hours of delivery with the photos
  • We will arrange a free replacement or full refund at no cost to you

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

  • Customised and personalised jewellery sets
  • Bridal sets that have been worn or used at any event
  • Items purchased on final sale or clearance
  • Items returned beyond the 7-day window
  • Items that have been repaired or modified by a third party

Shipping Costs for Returns

Situation Who Pays Return Shipping
Damaged item received Nazneen covers return shipping
Wrong item received Nazneen covers return shipping
Manufacturing defect Nazneen covers return shipping
Customer changed mind Customer pays return shipping
Incorrect size or style chosen by customer Customer pays return shipping

Contact Us

Our customer support team is available 6 days a week to assist you with any return, exchange, or refund queries.

📱 WhatsApp: (+92)-301-970-5038
📧 Email: infonazneen.com.pk@gmail.com
🌐 Website: nazneen.com.pk
⏰ Support Hours: Monday to Saturday · 10:00 AM to 5:00 PM PKT

We aim to respond to all queries within 24 hours.

Important Notes

  • Nazneen reserves the right to refuse a return or exchange if the above conditions are not met
  • We reserve the right to update this policy at any time — changes will be posted on this page with an updated date
  • This policy applies to all orders placed through our official website only — purchases made through third-party platforms are subject to those platforms' own policies
  • In case of any dispute, Nazneen's decision will be considered final

Thank you for shopping with Nazneen. We are committed to making every experience as beautiful as the jewellery you wear.

— The Nazneen Team ✦